Dear user,
free support is for all poe®- customers with valid service- or ministration contracts. Please tell us the service- or ministration contracts according to your products.
Call ‘+49 (2951) 98492-70 or send us your request per e-mail to hotline@poe.de.
This service is with costs if you don´t have a valid contract. Please fill in the support-fax, sign it and send it to following number ‘+49 (2951) 98492-20. Of course you can also send it per e-mail.
Our technical support will contact you as soon as possible.
You can choose the scope of service at your own. Please read our support primer for further informations.
Support time:
Mo. - Th.: 08.30 - 17.00 Uhr
Fr.: 08.30 - 15.00 Uhr
To start the tele maintenance click on “POE- Team Viewer” and confirm with “execute”.
A new window will open. Please double click “Support PRO- ORG- EDV”. Now the tele maintenance to POE is generated.