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technical support

We like to help you

Dear user,

free support is for all poe®- customers with valid service- or ministration contracts. Please tell us the service- or ministration contracts according to your products.

Call ‘+49 (2951) 98492-70 or send us your request per e-mail to hotline@poe.de.

This service is with costs if you don´t have a valid contract. Please fill in the support-fax, sign it and send it to following number ‘+49 (2951) 98492-20. Of course you can also send it per e-mail.

Our technical support will contact you as soon as possible.

You can choose the scope of service at your own. Please read our support primer for further informations.

Support time:

Mo. - Th.: 08.30 - 17.00 Uhr 

         Fr.: 08.30 - 15.00 Uhr


remote maintenance


To start the tele maintenance click on “POE- Team Viewer” and confirm with “execute”.

A new window will open. Please double click “Support PRO- ORG- EDV”. Now the tele maintenance to POE is generated.


remote maintenance Windows

POE Fernwartungstool

remote maintenance MAC OS

POE Fernwartung MAC OS
  • Jan Niklas Aßmann
    Tel.: +49 (2951) 98492-70
    Fax: +49 (2951) 98492-20